Professor Norma Harrison

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Professor Norma Harrison

Professor in Management (Operations)

MGSM

Contact Details

Tel: +61 2 9850 7800

Email: norma.harrison@mgsm.edu.au

Expertise

Innovation, Sustainable Supply Chains, Operations Management

Bio

About Professor Norma Harrison

Professor in Management (Operations)

BA, BSocSc (Hons) (Sing), MBA (UWA), PhD (Macq)

Teaching Areas

  • Innovation and Design Thinking
  • Operations and Technology
  • Global Supply Chain Management

Research Area Affiliations

  • Innovation
  • Sustainable Supply Chains

Introduction

Norma J. Harrison has over 35 years of experience as an academic at various universities and 30 years of experience in consulting to industry and government agencies.  She has served as Professor of Management at MGSM since 1996.  Prior to this, she was the Foundation Head of the Graduate School of Business at the University of Technology, Sydney (UTS). Between 2008-2010, she spent three years at the China Europe International Business School (CEIBS) in Shanghai and Beijing as Professor of Operations Management.

Research statement

Professor Harrison’s research contributes to innovation and technology management, sustainable supply chains, performance improvement and best practices. She has published in various academic journals, like the Journal of Operations Management, and Journal of Supply Chain Management. She has been involved in major benchmarking projects, e.g., PROBE in collaboration with IBM Global Services and London Business School; the Global Manufacturing Futures Project; the Global Supply Chain Management Project with Accenture; and more recently, in supplier integration within the Chinese automotive industry.  

In 2007, Professor Harrison was the first non-American elected as President of the Decision Sciences Institute (DSI).  She was also President of the Asia-Pacific DSI and Board Member of the Production and Operations Management Society.  She serves on the editorial review boards of the Decision Sciences Journal, International Journal of Internet and Enterprise Management, and the International Journal of Management Science (Korean Operations Research and Management Science Society).

Contribution to management education

Professor Harrison joined MGSM after serving as Foundation Head of the Graduate School of Business at UTS.  At MGSM, she has been leading in senior positions within international programs and accreditation activities.  While chairing the Quality Accreditation Committee in 2004, she successfully achieved full EQUIS accreditation for the School within one year.  She was then instrumental in both teams within MGSM and the China Europe International Business School (CEIBS) achieving AACSB accreditation. She is innovative in her teaching practices, favouring the case study approach, flexible learning teams and implementing an enquiry-based approach with participants being co-creators in the learning process.

Contribution to management practice

Norma Harrison has collaborated with industry and governments to conduct innovation audit programs and reviews of international best practice in the adoption and implementation of technology, involving organizations in USA, UK, Germany, Korea, Japan and Australia. She has served as a consultant with the printing industry, hotel industry, and has audited Asia-Pacific supply chains within the automotive and consumer packaged-goods industries.

Professor Harrison has served in the Innovation Council of New South Wales, the Governing Board for the Joint Accreditation System for Australia and New Zealand (JAS-ANZ), and in the Council on the Cost & Quality of (NSW) Government. Norma was also a Member of the Asia Business Council, serving simultaneously in Sydney and Shanghai.

 Media topics

  • The Deep Dive and Design Thinking
  • Benchmarking, process, performance and innovation audits
  • Sustainable supply chain management

Publications

Journal articles

  • Lockstrom, M., Schadel, J., Harrison, N. & Moser, R. (2011). Domestic Supplier Integration in the Chinese Automotive Industry: The Buyer's Perspective. Journal of Supply Chain Management, 47(4), 44-63.
  • Lockstrom, M., Schadel, J., Harrison, N. & Moser, R. (2010). Successful supplier integration in the Chinese automotive industry: a theoretical framework. International Journal of Integrated Supply Management, 5(3), 260-283.
  • Lockstrom, M., Schadel, J., Harrison, N., Moser, R., & Malhotra, M. (2010). Antecedents to supplier integration in the automotive industry: A multiple-case study of foreign subsidiaries in China. Journal of Operations Management, 28(3), 240-256.
  • Nguyen, H. M. & Harrison, N. (2004).  Electronic Supply Chains: an empirical study of the Australian Manufacturing Industry. International Journal of Internet and Enterprise Management, 2(3), 241-263.
  • Harrison, N. & Nguyen, H. M. (2004).  Electronic Supply-Chain Orientation and its Competitive Dimensions. Production Planning & Control, 15(6), 596-607.  
  • Harrison, N. (2002).  Managing innovation for competitive advantage: a global study. International Journal of Entrepreneurship and Innovation Management, 2(2), 15.  
  • Corbett, L., Adam, E., Harrison, N., Lee, T., Rho, B. & Samson, D. (1998). A Study of quality management practices and performance in Asia and the South Pacific. International Journal of Production Research, 36(9), 2597-2607.
  • Gilmour, P. Harrison, N & Moore, P. (1998).  The Role of Logistics in the Formulation and Deployment of Strategy: An Empirical Analysis of Australian Packaged Consumer Products Manufacturers. International Journal of Logistics: Research and Applications, 1(3), 265-82.
  • Adam, E E, Corbett, L M, Flores, B E, Harrison, N J, Hill, T J, Lee T S, Rho, B H, Ribera, J and Samson, D. (1997). An International Study of Quality Improvement Approach and Firm Performance, International Journal of Operations and Production Management, 17(9), October
  • Harrison, N J. (1995). The Use of Taxonomies to Assess Manufacturing Strategies, Special Publication of the International Journal of Technology Management: Emerging Technological Frontiers in International Competition, pp 213-247.
  • Gilmour, P, Hunt, R A and Harrison, N J (1991). Implementation of CIM in Australian Manufacturing, Computer-Integrated Manufacturing Systems, 4 (1), Feb.
  • Corbett, L M, and Harrison, N J (1992). Manufacturing Performance and Employee Involvement: A Study of Factors Influencing Improvement, Integrated Management Systems.
  • Harrison, N J, and Veal, R. (1991). Performance Measurement of Computer Integrated Manufacturing Users, Computer-Integrated Manufacturing Systems, June.

Books 

  • Harrison, N. & Samson, D. (2002).  Technology Management.  McGraw Hill, ISBN 0-07-238355-0, 2002. (Translated into Chinese, by Tsinghua University, 2004).
  • Harrison, Norma J. and Samson, Danny A. (1997). International Best Practice in the Adoption and Management of New Technology, Commonwealth of Australia, ISBN 0 642 27443.
  • Anderson, D R, Harrison, N J, Rickard, J A, Sweeney, D J, & Williams,T A (1989). Statistics for Business and Economics,  1989, Harper & Row Publishers.

Book chapters

  • Schadel, J., Lockstrom, M., Moser, R., & Harrison, N. (2016). Readiness for supply chain collaboration and supplier integration: findings from the Chinese automotive industry. In K. S. Pawar, H. Rogers, A. Potter, & M. Naim (Eds.), Developments in logistics and supply chain management: past, present and future (pp. 125-137). Houndmills, Basingstoke, UK; New York: Palgrave Macmillan. DOI: 10.1057/9781137541253_12
  • Lockström, M., Harrison, N., Moser, R., Malhotra, M., & Schadel, J. (2010). Supplier integration in the Chinese automotive industry. In B. Flynn, M. Morita, & J. Machuca (Eds.), Managing Global Supply Chain Relationships: Operations, Strategies and Practices (pp. 16-48). Hershey, PA: IGI Global. DOI: 10.4018/978-1-61692-862-9.ch002
  • Nguyen, H. M. and Harrison, N.J. (2001). Perspectives of the Effects of Electronic Data Interchange in Integrated Supply Chain Management, in Gupta, O.K. & Seethamraju (Eds.), Information Technology and Operations Management: Relationships and Synergies, McGraw-Hill, ISBN O-O7-043585-5
  • Corbett, L M, Harrison, N J, and Davis, D (1992). Going Down the JIT Track: Is it Worth the Effort? In Hollier, R H, Boaden, R J and New, S J (Eds.), International Operations: Crossing Borders in Manufacturing and Service, Elsevier Science Publishers B V, Amsterdam, pp 317-322.
  • Kim, K Y, Harrison, N J, Ta H P, Corbett, L M and Arana, R. (1992). Pacific Rim: Reacting to Global Change, in Miller, J G, De Meyer, A and Nakane, J (Eds.), Benchmarking Global Manufacturing: Understanding International Suppliers, Customers, and Competitors, Business One Irwin, Homewood, Ill, pp 129-159, ISBN 1-55623-674-3.

Conference papers

  • Harrison, N., & Amjed, T. W. (2014). Review of Sustainable Supply Chain Management literature: using the SCOR process model. 2014 Academy of Management Annual Meeting proceedings. DOI: 10.5465/AMBPP.2014.15423abstract
  • Amjed, T. W., & Harrison, N. J. (2014). Sustainable supply chain planning: a framework to facilitate economic, environmental and social responsibility. In POMS impact and vision: reaching new heights (pp. 1-10). Chicago, IL: Production and Operations Management Society (POMS).
  • Harrison, N.J., & Amjed, T.W. (2014). Sustainable supply chain construct development: a framework for conceptualisation and identification of valid and relevant measures. Proceedings of the 9th International Symposium on Sustainable Leadership (76-85). Salzburg, Austria: Institute for Sustainable Leadership.
  • Harrison, N.J., & Amjed, T.W. (2014). Review of Sustainable Supply Chain Management literature: using the SCOR process model. 2014 Academy of Management Annual Meeting proceedings (1-1). Philadelphia, USA: Academy of Management (AoM).
  • Harrison, N.J., & Amjed, T.W. (2013). Sustainability determinants for food supply chain: developing a qualitative methodology. 8th International Symposium on Sustainable Leadership (43-53). Nice, France: Institute for Sustainable Leadership.
  • Hemstrom, S.C., & Harrison, N.J. (2013). Managing market turbulence: organizational performance effects of customer integration in 3PLs. 24th Annual POMS Conference: integrating practice in POM research and teaching (1-9). Denver, USA: Production and Operations Management Society (POMS).
  • Amjed, T.W., & Harrison, N.J. (2013). Sustainable procurement model: a strategic tool for responsible decision making. 24th Annual POMS Conference: integrating practice in POM research and teaching (1-10). Denver, USA: Production and Operations Management Society (POMS).
  • Amjed, T.W., & Harrison, N.J. (2013). Sustainable manufacturing model: a step towards operationalizing sustainability in supply chains. 11th ANZAM Operations, Supply Chain and Services Management Symposium (1- 20). Brisbane.
  • Amjed, T.W., & Harrison, N.J. (2013). A Model for sustainable warehousing: from theory to best practices. 2013 International DSI and Asia Pacific DSI Conference (1892-1919). Bali, Indonesia: Decision Sciences Institute.
  • Amjed, T.W., & Harrison, N.J. (2013). Sustainable transportation model:  a guide for safe and environment-friendly operations in the logistics industry. 7th International Conference on Operations and Supply Chain Management (ICOSCM) (pp. 1-8). Shanghai, China: Shanghai Jiao Tong University.
  • Kortian, V., & Harrison, N.J. (2013). The Application of Business Excellence models in the Australian banking and chemical industries. 17th International Conference on ISO and TQM: innovation for business sustainability and organisational development (pp. 1-9). Sydney, Australia: Emerald.
  • Hemstrom, S.C., & Harrison, N.J. (2013). Factors influencing the effects of customer integration under conditions of market turbulence. 2013 Academy of Management Annual Meeting (pp.1-39). Orlando, USA: Academy of Management (AoM).
  • Hemstrom, S.C., & Harrison, N.J. (2013). Customer and external integration improves organizational performance : evidence from the research literature published between 1994 and 2012. 20th EurOMA conference: operations management at the heart of the recovery (1-39). Dublin, Ireland: European Operations Management Association.
  • Hemstrom, S.C., & Harrison, N.J. (2012). Do learning processes, absorptive capacity and integration capabilities drive 3PL performance? 23rd Annual POM Conference: socially responsible operations (1-29). Chicago, USA: Production and Operations Management Society.
  • Hemstrom, S.C., & Harrison, N.J. (2012). Modeling the operational performance of 3PLs. 41st Annual Meeting of the Western Decision Sciences Institute (1-6). Hawaii, USA: WDSI.
  • Harrison, N.J. (2011). Enablers of Supply Chain Collaboration: Case of Coles within the Australian Food Retail Industry. International Conference on Operations and Supply Chain Management. Beijing, China.
  • Kortian, V., & Harrison, N. J. & (2011). Business excellence factors: comparison between USA and Australian situation. European Academic Conference / Institute for Sustainable leadership Symposium (841-841). Barcelona, Spain: The Clute Institute.
  • Harrison, N. J., & Kortian, V. (2011). Business Excellence Models: Interacting Mediating or Moderating Variables? 42nd Annual Meeting of the Decision Sciences Institute Conference (3621-3626). Boston, USA.
  • Harrison, N. J., Lockstrom, M., Schadel, J., & Moser, R. (2009). Key Drivers to Supplier Integration: A Multiple Case Study in the Chinese Automotive Industry. 40th Annual Meeting of the Decision Sciences Institute Conference. New Orleans, USA.
  • Lockstrom, M., Schadel, J., Harrison, N., & Moser, R. (2009). Antecedents to Supplier Integration: A Multiple-Case Study in the Chinese Automotive Industry. International Conference on Operations and Supply Chain Management. Wuhan University, Wuhan, China, and **Winner of the Li & Fung Best Paper Award.**
  • Lockstrom, M., Schadel, J., Harrison, N., & Moser, R. (2009). Supplier Integration in the Chinese Automotive Industry: A Descriptive Analysis. IPSERA Conference. Wisebaden, Germany.
  • Lockström, M., Schadel, J., Harrison, N., and Moser, R. (2009) “Supplier Development Excellence 2009: Voices From the Chinese Automotive Industry”, Buyer-Supplier Matchmaking Event, Anting Automotive Museum, Shanghai, 12 May.
  • Harrison, N.J., Lee, Y.S., and Lee, Y.H. (2004). Supply Chain Implications for Hong Kong within the Pearl River Delta, Conference Proceedings of the 9th Annual Meeting of the Asia-Pacific Decision Sciences Institute, Seoul, Korea, 1-4 July
  • Harrison, N.J. and Nguyen, H.M. (2003), Developing Taxonomies for Electronic Supply Chain Players, Conference Proceedings of the Decision Sciences Institute Thirty-Forth Annual Meeting, Washington DC, November.
  • Harrison, Norma and Samson, Danny (2002). Organizing and Conducting Multiple-Case Field Studies, Production and Operations Management Society Conference, San Francisco, April 5-8
  • Nguyen, H.M. and Harrison, N.J. (2002). Supplier and distributor relationships in electronic business, The 2002 Annual Meeting of the Decision Sciences Institute, San Diego, 23-26 November.
  • Harrison, N. and Brown, J. (2001) Re-thinking information needs of supply chains, The IV SIMPOI/POMS 2001 World Conference on Production and Operations Management, Guaruja, Brazil, August.
  • Harrison, N. and Brown, J. (2001), The evolution of B2B e-Marketplaces, Proceedings of the IV SIMPOI/POMS 2001 World Conference on Production and Operations Management, Guaruja, Brazil, August
  • Harrison, N. (2001), Taking the Advantage in International Postgraduate Management Programs, in Internationalising the Curriculum, ed Anna Reid, Centre for Professional Development, Macquarie University, pub. Macquarie Lighthouse Press, ISBN: 1-86408-683-1
  • Harrison, N., Samson, D., and Brown, J. (2001) The e-Business Revolution – Going Beyond a Technology Change: The Evolution of e-Business and its Research Implications, Proceedings of the 32nd Annual Meeting of the Decision Sciences Institute, San Francisco, 17-20 November.
  • Harrison, N. and Nguyen, Hung M. (2000). Does the Attainment of Integrated Supply Chain Management Ordain Manufacturing Business Unit Performance?  A Comparison of Four Regions, Conference Proceedings of the POMS I World Conference on Production and Operations Management, Sevilla, August.
  • Harrison, N. and Nguyen, Hung M. (2000) A Taxonomy of Implementation Initiatives toward Integrated Supply Chain Management, Conference Proceedings of the 31st Annual Meeting of the Decision Sciences Institute, Orlando, Florida, November.
  • Harrison, N. and Balard, F. (1999) Managing Through Benchmarking In The Service Sector: Applications to the HealthCare Industry”, Conference Proceedings 1999 ANZAM Hobart, December.
  • Harrison, N. and Voss, C. (1999). An Approach to Understanding Manufacturing Competitiveness, Conference Proceedings of the 1999 Asia Pacific Decision Sciences Institute Conference, Shanghai, 8-12 June.
  • Harrison, N. (1999) Considerations in Strategic Planning for the Hospitality Industry: The Australian Case, 5th International Conference of the Decision Sciences Institute, Athens, Greece, 4-7 July.
  • Harrison, N & Watson, T. (1998). The focus for Innovation in Small and Medium Service Enterprises, Proceedings of the Twenty-Seventh Annual Meeting of the Western Decision Sciences Institute, Reno, April 7-11.
  • Harrison, N. (1998). Management Practices and Performance in the Hotel Industry – are these in line with the times? Case of the Australian Hotel Industry, Proceedings of the Pan-Pacific Conference XV, Seoul, June.
  • Harrison, Norma J. (Proceedings Editor) (1997), Innovation - New Products, Processes and Techniques, Proceedings of the Fourth International Meeting, Decision Sciences Institute, Incorporating the 1997 Asia-Pacific DSI Meeting, 20-23 July 1997, Sydney, Parts I and II, 877 pp, Pitman Publishing. ISBN 0 646 32469 1.
  • Harrison, N J (1997). Trends in Innovation Management: A Global Perspective, Conference Proceedings of the Western Decision Sciences Institute, 26th Annual Meeting, March 25-29, Hawaii.
  • Harrison, N J and Gilmour, P (1996). Supply Chain Practices in Leading Asia Pacific Companies: A Study of the Consumer Packaged Goods Industry, Conference Proceedings of the 1996 Annual Decision Sciences Institute Meeting, Orlando, Florida, 23-26 November
  • Harrison, N J, Harrison, B R and Cox, J A (1996). Enterprise Improvement: A  Benchmarking Approach for the Australian Printing Industry, Conference Proceedings of the First Asia-Pacific Decision Sciences Institute Conference, 20-22 June, Hong Kong.
  • Harrison, N J (1996), Managing Innovation for Competitive Advantage, International Symposium of the Manufacturing Roundtable, INSEAD, Fontainebleau, France, October 13-15.
  • Harrison, N J and Karavis, L (1995). The Impact of Globalisation on Operations in the Asia-Pacific Region, Proceedings of Academy of International Business, Southeast Asia Regional Conference, June, 13-17, ISBN 0 646 24479 5.
  • Harrison, N J (1994), Taxonomies of Manufacturing Strategies, ANZAM '94, Vanishing Borders: The Managerial Challenges, 7-10 December, Wellington, New Zealand.
  • Matthews, N., & Harrison, N. (2008). Questioning Supply Chain Theory and Practice: A Critical Theory Approach to Supply Chain Instability. Academy of Management Conference. Anaheim, California.
  • Harrison, N. J., & Mathe, H. (2007). Global Outsourcing of Service Operations: Challenges and Implications for Innovation. 26th Annual Meeting of the Western Decision Sciences (pp. 1-3). Denver.
  • Harrison, N. J., Wilson, R., & Barnes, G. (2007). The Emergence of Low Cost Airlines in Asia - Industry Disruption of Growth from the Core?26th Annual Meeting of the Western Decision Sciences (1-3). Denver.
  • Matthews, N., & Harrison, N. J. (2007). Stability in corporate supply chain relationships: establishing the analytical frameworks. International Conference on Operations and Supply Chain Management in China (283-286). Xian Jiaotong University, China Research Center, Chinese University.
  • Matthews, N., & Harrison, N. J. (2007). Corporate Supply Chain Relationships in the Australian Grain Industry: A Case of Instability and Power Relativities. ANZAM Conference (1-15). Sydney.
  • Dufour, Y., Harrison, N., Steane, P., & Wong, L. (2007). Examining the “Forecasting Gap” within Theoretical Classifications of Large-Scale Transport Infrastructure. International Decision Science Institute / Asia Pacific DSI Conference (1-9). Bangkok, Thailand: National Institute of Development Administration.
  • Matthews, N., Harrison, N. J., & Steane, P. (2007). Integrating Supply Chain Management and Strategic Management: The basis for analysis of the Grain Industry. International Decision Science Institute / Asia Pacific DSI Conference (1-9). Bangkok, Thailand: National Institute of Development Administration.
  • Harrison, N. (2006). Drivers of Supply Chain Collaboration in Hypercompetitive Markets. Production and Operations Management Society Conference(1-18). Shanghai.
  • Harrison, N. (2006). Collaboration as an Enabler in ICT Supply Chains. 22nd Annual Conference of Asia Pacific Decision Sciences Institute(865-868), Hong Kong.
  • Harrison, N. (2006). The Push towards Supply Chain Collaboration in the ICT Industry: Australian Case Study. Western Decision Sciences Institute(408-410). Waikoloa, Hawaii.
  • Harrison, N., Liossis, H., Barnes, G., Marcello, J., Poon, M.C., & Smithers, T. (2006). The Impact of the Changing Operating Environment on Supply Chain Collaborations: The Case of the TCF Industry. 37th Annual Meeting of the Decision Sciences Institute(31961-31966). San Antonio, Texas, USA: DSI.
  • Harrison, N. (2005). Syndication as an alternative Supply Chain Business Model: Application to the Hong Kong Mobile Content Industry.36th Annual Meeting of the Decision Sciences Institute(17831-17836). San Francisco.
  • Harrison, N., Skytta, H., Liew, J., Moore, S., & Ung, M. (2005). Industries Shaken - not Stirred: Optimising Disruptive Technologies: Are there different paths for disruptive technologies? Alternative Trajectories to optimisation of DT. Western Decision Sciences Institute Annual Meeting (422-424). Vancouver, Canada.
  • Harrison, N., & Skytta, H. (2005). The Impact of an Efficient Distribution Model for the Longevity of the Smaller Firm: Application of Syndication to the Mobile Content Industry.16th Annual Conference of POMS (1-13). Chicago.
  • Harrison, N., Anderson , D., Chan, E., & Mak, R. (2005). Case Studies Illustrating Disruptive Technologies: The Impact of the MP3 Format and VoIP. Asia Pacific Decision Sciences Institute Conference (1-14). Taipei, Taiwan: Yuan Ze University.
  • Harrison, N. (2005). Retaining the Logistics Leadership of Hong Kong through the Pearl River Delta. International Decision Science Institute Conference(773-785). Barcelona, Spain: IESE Business School University of Navarra.
  • Harrison, N. (2005). Adjusting a Distributive Model: Application to the Mobile Content Industry. International Decision Science Institute Conference(793-804). Barcelona, Spain: IESE Business School University of Navarra.
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